Order Policy
There is no minimum order. Prices are subject to change without prior notice and will be confirmed by email. Free shipping policy applies to Canada only (except Nunavut and Newfoundland) and is subject to change without prior notice.
Payment Method
Upon receipt of orders, our customer representatives will contact customers to validate the orders. Orders will be processed within 24 hours upon receipt of order and all in-stock items will be shipped from our Vancouver warehouse.
We will confirm the shipping charge with customers prior to sending out the order. International orders: customers may be subject to pay customs fees and/or duty upon receipt of the shipment.
Order Processing
All orders are pre-paid only. We accept credit cards, company cheque or certified cheque. New accounts are strictly pre-paid only. Terms and credit may be set up for accounts with established credit and upon approval.
Claims and Returns
We want our customers to be completely happy with their orders. We take pride in selecting great quality products, and we inspect our products thoroughly and pack them with care to ensure our customers receive their orders safe and intact.
Should there be any discrepancies or damages when customers receive the shipment, please report to us within seven (7) days of receipt of the order. No claims will be accepted after seven (7) days, therefore it is the customer's responsibility to ensure that the correct stock has been received and is in good order.
Returns/Exchanges must be authorized by our
RMA department and we will advise customers of the procedures for inspection, credit and return shipping. Credit for the claims made to customer's account will be issued once it is verified and confirmed . Merchandise returned without authorization number will be refused and returned at shipper's expenses. Returns/Exchanges are subject to a 20% re-stocking fee and shipping charges.
